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4.8/5
Independent Feedback based on 2080 verified reviews.
Outstanding communication
Thank you for leaving this review Richard, we work really hard to ensure our customers are updated and things go smoothly, so I'm pleased this has been reflected with you. Have a great Christmas! Best wishes, Lauren.
Great communication from an attentuve, dedicated customer service team.
Great communication from an attentuve, dedicated customer service team. Although the initial 'in stock' delivery timeline for delivery of the car slipped, the Carparison team, were candid and consistent with meaningful updates & successfully supported my necessity request for tighter confirmed delivert date, That candour, transparency & can-do attitude kept me from looking into alternate options, and yes I would therefore highly recommend them to others. Great job, Thankyou
Don't waste your time
Order went through smoothly at first, a delay was hit with the finance company and carparrison not communicating with eachother. Delivery day finally arrived... no car appeared. Between car parrison and polestar no information was given to advise when re delivery would be. Polestar offered to sort a courtesy car for me, but then didn't organise one so I was left without any transport and unable to get to work. Second delivery day came on the Monday (second day taken off work) carparrison assured me it was coming today... no car arrived. All parties denying responsibility and blaming eachother, not very professional at all. Third delivery day came , carparrison assured me 100% that the delivery would be on the afternoon (even when all polestar communications said morning) 'this is definitely booked for an afternoon delivery' are you sure because... 'yes absolutley'. Re-arrange all meetings for the morning... delivery driver calls to confirm my morning delivery appointment, at my home, I'm currently at work with a morning packed full of re arranged meetings. Marvelous! Delivery driver agreed to deliver the car to my works address where I recieve a handover all be it a bit brief as I did not have the time to spare. Carparrison and polestar have confirmed previously they would be compensating me for the hassle. One week down the line I am being asked for feedback and I can leave nothing but negatives as I am still waiting for someone to contact me. Completely unacceptable and downright poor customer service.
Good morning Andrea, Once again we would like to re-affirm our genuine apologies for the journey you encountered, unfortunately on rare occasions matters outside of Carparison’s control do happen, as explained when this happened on your journey we relayed the information we were offered from Polestars logistics agent tasked with delivering your car. At no stage were we disingenuous, we always strive to put the customer at the forefront and have grown year on year offering support and timely updates as you will read from copious amounts of reviews. We acknowledge on this occasion the system broke, As requested and agreed we will come back to you once we have all the information necessary. In the interim, if we can be of any assistance please reach out to the team
Fast, helpful and always at hand to help.
Fantastic service! Speedy response to enquiry and helpful throughout. Managed to process and clear my order faster than anybody has done in the past. Will certainly be using them again in the future.
Thank you for leaving such a lovely review, I'm thrilled you had a good journey with us. I hope you're enjoying your car! We hope to hear from you again in a few years - have a great Christmas! All the best, Lauren.
Easy & User friendly
Straight forward, good explanation, understanding on questions asked, informed from start to finish, quick delivery
Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. All the best, Courtney
Every thing was ok
I did not get the colour I wanted but Lauren thanks for all your help so far hope it’s the same in future if I need hint information or help
Thank you for 3* feedback. We are glad to see that Lauren has been helpful as always. We have reviewed your personal journey and can see that although your first choice was Black or White after a conversation with your sales consultant did accept the Blue as the other colors were not available at the time of order. We know you will love the car and wish you many happy miles.
Great experience, very clear and thorough
Really great service end to end. Very clear communication, no hard sell, no tricks. Very trustworthy with the level of transparency about how the whole thing works. Delivery was great too and very quick.
Hi James, thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best, Courtney
Excellent service.
An easy and pleasurable process with step by step guidance.
Thank you so much for your 5* review! I’m delighted to hear that you found the process easy and enjoyable, and that the step-by-step guidance was helpful. If you ever need any further assistance, we're always here to help. Best wishes, Jasmine
will use again
Very good easy to deal with, driver that delivered the car was great cheesr
Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. All the best, Courtney
simple painless process
Great price, good communication
Thank you for your kind review! We aim to make the process as easy as possible, so I'm delighted that you found this to be the case. We hope you love your new vehicle! Best wishes, Jasmine
Best car lease after evaluating other lease companies
Fast , good feedback .Decent cost. Good support.
Thank you so much for your kind review! I’m thrilled to hear that we could find you the best deal and that we were able to support you through your lease journey. Wishing you many enjoyable miles in your new car! Best wishes, Jasmine
I can’t really fault them. Polestar 4 DMLR
I can’t really fault them, the process was smooth, worked really well and I got a pre-registered car with a huge discount within a month! The only worry I had was getting an exact delivery date so I could return my existing car. In the end I got just enough notice and the that worked out great too. Polestar 4 DMLR
Thank you so much for your 5* review, we’re thrilled to hear that you found our process smooth and that we could help you get a fantastic car at such a great price! We completely understand the importance of timing with your existing car, and we’re glad everything lined up perfectly. Enjoy your new car! Best wishes, Jasmine
Great Comms throughout. They did everything when they said they would.
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us, and we are wishing you many happy miles in your new vehicle! Best wishes, Jasmine
Five Star Service
Great from start to finish. Really helpful and kept me informed throughout the process.
Thank you for the fantastic review! We’re thrilled to hear you had a great experience from start to finish and felt well supported throughout the process. Your feedback means a lot to us! Best wishes, Jasmine
Great deal
The initial sales person Cian was very helpful and attentive. The customer care team took a long time to respond to questions but always did in the end
Hi Brian, thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. All the best, Courtney
Great service
The whole journey was made very pleasant and easy
Thank you for leaving this lovely review, I'm so glad you had a smooth journey to delivery. Hope you're enjoying your new car! Best wishes, Lauren.
Clear process regular contact easy to navigate
Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. All the best, Courtney
Great New Experience - Lease v PCP v Outright Purchase
Brilliant experience, Carparison explained the process clearly, answered immediate questions and patiently dealt with questions I thought about subsequently. Felt fully supported in a new process that I’d never previously gone through, having purchased (never leased) all previous cars over the past 50+ years.
Thank you so much for your kind 5* review. We’re delighted to hear that you felt supported throughout the process, especially as it was a new experience for you. We hope you enjoy your new car and look forward to supporting you in the future! Best wishes, Jasmine
Superb company and the best deal I could find.
Really clear communication, freidnly staff, and an amazing price that couldn't even be touched by other companies!
Thank you for leaving such a great review Chris, I'm thrilled you were able to get your car at a good price! I hope you're enjoying your new car, however if you need anything else from us in the future, please let us know. All the best, Lauren.
Stress Free Experience
Had a great experience, everything from first online enquiry, through to delivery of vehicle was done quickly with no hassle. I was kept informed at each stage and the process was simple and stress free. Amazed that everything was done and car delivered in less than a month.
Thank you for your great review! We’re delighted to hear the whole process—from your first enquiry to delivery—was quick, simple, and stress-free. Enjoy your new car, and please reach out if you need anything! All the best, Courtney