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4.8/5
Independent Feedback based on 1991 verified reviews.
Clear comms and very professional
Good communication by email and phone - clear and went the extra mile to get us an earlier delivery than offered.
Thank you for leaving such a lovely review, I'm thrilled you had a good experience with us and we were able to get delivery for you swiftly! I hope the car is treating you well. All the best, Lauren.
New car
Excellent comms throughout, small issue on delivery that was taken care of by the team
Hi Paul, thank you for your kind words, I appreciate you making the effort to write this review. Apologies again about the issue on delivery, however I'm glad this is all resolved now. I hope the car is treating you well! All the best, Lauren.
I ordered my car and was informed I would have it for September. September came and I was told it was delayed and would be with me for Nov. November came and I was told that the engine was being fased out and that if I waited until Jan/Feb they would upgrade Me to the Hybrid engine. January came and I was told that they would not upgrade me like promised and that they had a second hand car in the original petrol engine that I ordered that had been returned due to a fault. I accepted this car as I had waited so long only for it to be delivered dirty with the previous owners religious items in the vehicle. Bottom line go elsewhere I would never use Carparison again after my experience and would certainly not recommend them to anyone.
I want to reaffirm our apologies to you again, Neil. We were severely let down by the supplying dealer on this batch of cars but I am sorry we couldn’t do more to lessen the impact on you. Our attempts to offer alternatives were well intentioned in response to the changing situation and the options presented to us by the dealership at the time. But I fully understand your lasting frustration here and ultimately we weren’t able to deliver what we promised. We deeply care that your order didn’t go to plan and that you’ve been left feeling let down. My promise is that we consider all feedback when choosing our future dealer partners to ensure this case isn’t repeated. Sending my very best wishes, Charlotte
Absolutely recommend
Great Customer Service and really speedy (the service, not the car)
Thank you so much for your 5 star review! We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. Best wishes, Jasmine
Good Communication
Good communication throughout the leasing process, everything happened promptly, car delivered as described. Price was very competitive.
Thank you for leaving this great review, it's always lovely to hear that our customers have had a good experience with us and we're thankful that you've gone to the effort to do this. I'm glad the car is now with you, and I hope you have a good weekend enjoying it - if the weather holds out! If you need anything in the future, please do let us know. Best wishes, Lauren.
Exactly what I was searching for
Very professional , well done
Hi Mick, thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney
Very customer focused, supportive and really helped with options and to cater to the needs on basis I needed a car quite quickly which other providers were taking their time to respond to me.
Thank you so much for leaving this great review, I'm so pleased you had a good experience with us. Ensuring the customer has a good experience is at the heart of what we do, so it's wonderful to hear that this has been reflected. I'm glad the car is now with you, and I hope it's treating you well. If you need anything from us in the future, please do get in touch. All the best, Lauren.
Easy process
Lauren was a great help and always replied quickly and answered any questions I had.
Thank you so much for leaving this lovely review, especially after I bothered you so many times about the finance documents! I'm glad the car is with you now and I hope it's treating you well. If you need anything in the future, please do get in touch. All the best, Lauren.
Great service, worked with us to find the best deal on our chosen vehicle.
Overall good service, Just some complications with Renault.
Thank you so much for your kind feedback and four stars! I’ve shared this with the team, who are absolutely delighted. We also thank you for bearing with us while we secured concrete availability from the dealership. We hope you continue to love your new car and we value your business. Best wishes, Charlotte
Great deal and smooth sailing
Carparison were really great. There were a couple of issues caused by the dealer. Apart from that, the whole process was super smooth. Got a great deal as well
Hi Daniel - thank you for leaving this lovely review, though I'm sorry about the issues with the dealer; however, I appreciate you recognising that this was out of our control. I'm glad the car is now with you, and I hope it is treating you well. Best wishes, Lauren.
A Great Introduction To Leasing
I was kept updated throughout the process. Each time I had a query, I received a response extremely quickly. The car was delivered as promised by Gerald, who talked me through the car's details. Superb service all round.
Hi Mark, I'm thrilled you had a good experience with us and that our response times were suitable for you. I hope the car is treating you well! Best wishes, Lauren.
Very helpful and friendly .. always available on the phone and to answer any questions.. I will be using the same company on my next car ..
Good Morning Steven - thank you for leaving this excellent review! I'm so glad we left a good impression and we're excited to hear back from you to arrange your next lease. If you need anything before then, please do get in touch. Best wishes, Lauren.
Very helpful and accessible team. Great personal service!
Thank you for leaving such a lovely review, I'm thrilled you were impressed with our customer service! If you need anything in the future, please do let us know. All the best, Lauren.
Excellent company for a new lease vehicle.
Very straightforward to deal with. Efficient and pleasant on the phone. Paperwork was very clear and contained all the information that was required.
Thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! Best wishes, Jasmine
Positive
Everything was very easy, the process went smoothly and was made clear. Although costs on finance agreement didn't initially match with the order form, and car did arrive very dirty, however understandable due to the state of the roads and journey distance.
Thank you for your very kind feedback and lovely four stars! We really appreciate you taking the time to share your experience. Having reviewed your file, I can see that you had to be reissued finance documents because of a quote reference error our side. It’s absolutely justified us being marked down for that and I’m keen to convey our apologies again, but I am also pleased to see that our team rectified it within just a few working hours. We do also understand having your car arrive in less than shiny condition taints the handover experience. As you note, this is weather/distance dependent, but again we appreciate its less than perfect. We hope you continue to love your new Volvo EX30 and we’re always here if you need us. Best wishes, Charlotte
Friendly and Efficient and competitive pricing
Very friendly and helpful from the first conversation right the way through the process. Communication was good and I was well informed along the way.
Thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! Best wishes, Jasmine
Amazing value for money and unprecedented support
Clear and open communication. Delivered on time. Amazing value for money. Highly recommend
Thank you so much for this glowing review. We are really glad you are pleased with our service, and wish you all the best! Best wishes, Jasmine
Excellent.
Thank you for taking the time to share your feedback, we really do appreciate it. Enjoy your new car! Best wishes, Jasmine
Terrible third party delivery service, however Carparison is very helpful
My car did not arrive on the day it was supposed to, and I did not even receive any notice of this. I was not emailed or phoned to tell me the delivery could not be completed, and I had to wait two days to get into contact with them because it was a bank holiday. However, the customer service was phenomenal, especially two women named Kirsty and Chloe who I was emailing about the failed delivery. They were so efficient and organised the delivery for my car the next day after they had seen that my car had not been delivered. I would recommend Carparison to anyone, however the third party they used to deliver is not great. I did not even receive an apology for the missed delivery from them, however Carparison were very apologetic.
Thank you so much for your feedback, Ceri. I’m so glad the team looked after you in the circumstances and we really value your kind words in light of the issues experienced. We are incredibly sorry once again for the delivery disruption and the inconvenience caused. We are still awaiting an explanation from the supplying dealership as to what happened. We fully appreciate (and share) your frustration here and will provide answers as soon as we have them. I can see how hard the team worked to ensure your delivery took place on the 3rd January after the disappointment of the 31st December, so I’ll make sure your comments reach them. We’re now wishing you many happy miles in your new Audi A3. Best wishes, Charlotte.
Great service
Couldn't have done more to get my lease vehicle! Really patient with the process, great service and delivery. Thank you.
Thank you so much for leaving this lovely review, I'm thrilled you had a good experience with us! Please do get in touch if you need anything from us in the future. Happy driving! Best wishes, Lauren.