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4.8/5
Independent Feedback based on 1991 verified reviews.
Great service from start to finish. Very clear on the quotation , especially stating wherel the fees are charged. Great communications both via email and phone. A slick and well managed process!
Thank you so much for leaving this great review! We do pride ourselves in being clear and up front about any costs are associated, so I'm pleased that this came across well for your order. Wishing you the best for the future - if you need anything from us throughout your lease, please do get in touch. Kind regards, Lauren.
Excellent service!
Great service and very competitive price.
Thank you for leaving this 5* review, I'm glad you had a good experience with us. I hope the car is treating you well! Best wishes, Lauren.
Friendly service but some enquiries fell through the cracks
Friendly service with mostly prompt responses and no major errors. Issues with my personal account handler being away at crucial moments, which delayed the process and a suspiciously accurate suspected phishing email has never been explained.
Thank you for your feedback and kind words, but we’re sorry your experience was less than perfect. I can see you were supported by a number of agents during your order considering annual leave over the festive period. Which, although unavoidable and only a last resort, can understandably be frustrating. You were very detailed and generous in your interactions - we thank you for that and your thread will be reviewed by our comms team to inform future improvements. We should have responded to your concerns around the phishing email – there are no identified vulnerabilities our side or any other reports of the same, we referred it to the dealer so they could investigate too. But we absolutely should have communicated better here, and I am sorry about that. If you haven’t already, we’d recommend changing your email password. We are wishing you many happy miles in your Kia Niro and we thank you again for choosing Carparison. Best wishes, Charlotte
We were categorically told the deal would be valid until the new year and arranged collection of our old car accordingly. We were then told the deal wouldn't be held meaning we had to pay bridging insurance for the period when we had three cars. We also didn't get any paperwork from the delivery driver noticing scratches on the car.
Thank you for your feedback and we’re so sorry that your experience was less than perfect. We do know how hard it is to align collection and delivery days, and how stressful that can be. I have carefully reviewed your timeline and calls to understand where we could have done better. The initial call with our team in early November confirmed that delivery would be a minimum of four weeks and we stated then that it had to be delivered in December due to the deal terms. I can’t see any evidence that this advice changed by either phone or email so please do send this on to us at contact@carparisonleasing.co.uk. It does appear that you arranged collection dates before a delivery date was offered or confirmed by us. When delivery was offered on the 12th December for the 18th onwards, we delayed this as far as we could considering your supplied collection date – with it taking place on the 31st. We do fully appreciate how hard a cost-efficient collection is to organise while the delivery date isn’t confirmed, particularly over the busy festive period, but I am content we were transparent and correct with our communication during the process. As an area for improvement, we will commit to expanding our FAQs to include advice on managing the collection of an old vehicle from another provider. We are also working with the dealer on your ongoing discontent with your delivery experience. Your account is far below the standard we expect, so we are treating it as a matter of urgency and will keep you informed on the dealership’s response. Our apologies again that you haven’t felt fully looked after and we’ll remain in touch. Best wishes, Charlotte
Straightforward and helpful
I would definitely recommend them. They were professional, easy to deal with and got the job done no problem.
Good Morning, thank you so much for leaving this kind review. We're thrilled to hear you're pleased with our service, and I'm glad your vehicle is now with you. If you have any questions in the future, please do get in touch. Many thanks, Lauren.
Superb Service and competitive price
Excellent and professional service throughout - kept me updated and informed from start to finish. Car delivered within the timescale. Communication superb throughout the process. A very big thank you to Chloe & Jasmin who were very polite, courteous and most helpful throughout the process.
Thank you so much for leaving us this kind review, it was a pleasure to assist you and we're so pleased that you're happy with our service. We wish you all the best with your new vehicle! Kind Regards, Jasmine Davies
Škoda had a three month waiting list,carparison delivered in a few weeks
Fantastic. Unable to get the vehicle in the spec and colour wanted from any retailer in the UK, Carparison was able to get one delivered in a few weeks. The whole experience was flawless and easy
Thanks very much for the lovely feedback. We're delighted that we helped find you the right car and we hope you're enjoying it! Best wishes, Jasmine
Great experience from start to delivery
Very well informed throughout, including being updated about manufacturers delays. Thank you ☺️
Thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. Once again, we're sorry for the delay but so glad it all came through in the end. We hope you enjoy the car! All the best, Courtney
Amazing exactly as they said Perfect
Good Morning Imran - thank you for leaving this lovely review. I'm thrilled you had a good experience with us. I hope the car is treating you well! All the best, Lauren.
Excellent service well informed staff a pleasure.
Thank you for your lovely review, we really do appreciate it. I'm glad you had a good experience with us! Have a lovely New Years - best wishes, Lauren.
A1 Service
Prompt professional service It’s rare these days
Hi Mark, thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney
Generally an excellent experience. All went very smoothly.
A good service. Anytime I was in contact the people were always polite and informative. I'm delighted with my new Kia Nero EV
Hi Stephen, thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! If we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney
Kept me in the loop from first contact through to delivery!
excellent.
Hi Andrew, we’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. All the best, Courtney
amazing in every way
Excellent service from the team ,polite ,helpful in every way made the process easy
Hi Syd, thank you so much for taking the time to leave this great review - I'm so glad you had a good experience, I know I definitely did as you always gave me a good laugh on our calls! I'm pleased the car is now with you and hope you have a great time driving it. If you need anything further from us at all, please do let me know. Otherwise, have a lovely Christmas and New Year! Best wishes, Lauren.
Highly recommended
Great and very restive service by the team
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Jasmine
First Class from start to finish.
First Class from start to finish Anthony in Sales was fantastic.
Hi Frank, Thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney
Good communications
Good and timely communication. Seamless transfer of responsibilities when my contact was away
Good morning Steve, Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. Kind Regards, Jasmine
Great, great great customer service.
The service from Carparison was great. Firslty I found the web interface to choose cars better than competitors, plus the price for what I wanted were better. Then when I actually started getting into detail I spoke to a real person very easily and was regularly updated by that person. It feels like Carparison are a small operation with great prices and customer service OR a big company that do a great job of feeling like a small friendly company Either way I was 100% happy with them and the car I now have.
Hi Ben, thank you for your kind words. Thank you for taking the time to share your feedback, we really do appreciate it. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. We hope that the car is treating you well! All the best, Courtney
Excellent support service.
The staff were very helpful,I am 80yrs of age & struggled with the online documentation but they wer always there to help..Particular thanks to Simon & Jasmine,overall an excellent service.
Good morning Harry, thank you so much for your review. We are thrilled that you were happy with our service and we hope that you continue to enjoy your new vehicle! Best wishes, Jasmine Davies
Superb from start to finish, great company to deal with
Superb from start to finish, staff and email correspondence is really clear and timely…. Best price I could find and delivery was timely too.
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney