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4.8/5
Independent Feedback based on 1989 verified reviews.
Thoroughly friendly and professional. Vehicle was supplied ahead of what I expected.
Thank you for leaving this great review, we're so pleased you had a good experience with us! I'm glad your vehicle is with you earlier than expected, I hope you're enjoying the new car. All the best, Lauren.
Recommend
Good service, frequent updates.
Thank you so much for taking the time to share your feedback, we hope you are delighted with your lovely new Hyundai Ioniq! Best wishes, Jasmine.
Almost too easy
Excellent service
Thank you so much for your 5* review, we are delighted that you are happy with our service and we hope you love your fantastic new Volkswagen ID.7! Best wishes, Jasmine
CARPARISON are Amazing
Amazing from start to finish. They have it to a tee. 5 *****
Hi Graeme, thank you so much for your amazing 5* review! We are delighted that you're happy with our service and we hope you're enjoying your new vehicle! Best wishes, Jasmine
Carparison again ole ole
Super polite, very efficient for a smooth transaction I would definitely recommend carparison. My car was in stock and delivered to my home within 14 days by a wonderful gentleman from Tesla. Not intrusive or pushy, carparison treated us first class and made ordering our new car seemless. Keep up the great work guys!
Good morning, thank you so much for the wonderful 5* review! We are delighted that we could get your vehicle to you so quickly and we hope it's treating you well. Wishing you many happy miles in your fantastic new Tesla :-) Best wishes, Jasmine
Poor delivery
Everything went well up until the day of delivery. Was told csr eould be here between 4-5, then 6, it finally turned up at 8pm. If i hadnt have chased in the afternoon after no communication im not sure jt would have even turned up. The driver was keen to leave wasnt shown any of the controls or even got to turn the engine on. It also wasnt cleaned when it arrived and so was a disappointing experience
Thank you for your 3* feedback Gemma. The delivery is handled by a third-party provider and is outside of our direct control, however, we completely understand that this does not excuse the lack of communication you experienced from them. Up until the delivery day, everything from our Carparison team appears to be on track with a short lead time so it is sad to hear the handover did not meet the standard we aim to uphold. I have sent you an email directly regarding the car not being cleaned prior. This is certainly not the experience we want for our customers and we’ll be passing your feedback to the relevant parties to ensure it’s taken seriously and improvements are made. Enjoy your new Peugeot!😊
Vehicle Delivery
The process was extremely easy. The staff kept in touch, and informed you at every step of each phase, their knowledge of your contract was explained and confirmed at each step. The only gripe I had was the delivery charge £135 and I stay in Central Scotland not the Islands.
Thank you for your 4* feedback Thomas. We are pleased to hear you found the leasing process easy and our team at Carparison were efficient in keeping contact clear & concise for you. With regards to the delivery fee, unfortunately this was out of our hands. The dealers use transport companies who have self-employed employees who will do their upmost to keep the car in good condition, valet it before delivery and drive from different locations across the UK so the £135 delivery helps to cover fuel and the services provided as well as the delivery drivers time. After reviewing your account, it seems it only took under 3 weeks for you to receive your car which is brilliant! I hope you enjoy your new car and have many happy trips. 😊
Brilliant service. Kept us informed every step of the way and customer service team answered any questions promptly. Day of delivery was really smooth and I was contacted an hour in advance of the delivery which was really helpful.
Thank you for leaving this great review, I'm so pleased you had a good experience with us! I'm glad delivery went well and I hope you're enjoying the car. If you need anything in the future, please do get in touch. Best wishes, Lauren.
Exceedingly happy with our new car
Excellent communication, very competitive price and a wide choice of vehicles
Hi David, thank you so much for your wonderful 5* review, we are delighted that we could get you a great vehicle at a great price. Wishing you many happy miles in your fantastic new Peugeot! Best wishes, Jasmine
Leasing give it a try
The service was very good. The customer experience team were very helpful ana supportive. They fully explained the whole process and were quick to reply to anything questions we asked.
Thank you so much for your 4* feedback, your kind words are much appreciated and will be passed onto the Customer Experience team. We are glad the process was made clear and you were given full support through the journey, I can see it took less than a month for your new car to be on your driveway! All the best with your new car. :)
MG4 Electric
The whole process and the support given was great from start to finish. Everything explained and clarified .
Excellent service
Excellent straight forward service with someone answering promptly everytime I rang.
Good morning Gary, thank you so much for your kind 5* review, we appreciate you taking the time to leave your feedback and we hope you're enjoying your wonderful new Tesla! Best wishes, Jasmine
Good but some flaws
Minimal explanation from delivery driver ref car could only explain how to start the car and lock doors-would have expected more Small scratch on wing and door also but no area on acceptance form to highlight Otherwise very easy process from start to finish with a quick delivery date of 4 weeks
Thank you for your 4* feedback John, sorry to hear you weren't given a proper tutorial on how the car works, I will pass this feedback on to the relevant company. Also for receiving your Model 3 with some scratches, I have sent you an email to help you get this rectified with your local Tesla centre! It's amazing to hear we got the car to you within 4 weeks and you found the process easy. Enjoy being part of the EV community :)
A very professional company to deal with
Very helpful, kept me informed of progress on a regular basis. All the people I spoke to were very helpful, returned calls promtly when needed and kept me up to date at all times. The were always pleasant, courteous and very professional and I wouldn't hesitate to recommend them.
Thank you for leaving this lovely review Geoffrey, I'm so pleased you had a good experience with us. I hope the car is treating you well! Have a great weekend - all the best, Lauren.
Hyundai Ioniq 6 order
Competitive pricing for this car. Whole process was quick and efficient. No high pressure sales tactics like you get in car dealership garages. I would use carparison again
Thank you so much for your 5* review, we are delighted that we could get you a great vehicle at a competitive price. We hope you're enjoying the vehicle and wish you all the best. Kind Regards, Jasmine
Great service from start to finish, including after service!
Great service from start to finish, including after service when I had some minor issues that needed remediating. Cian in particular has been very helpful. I will definitely look to come back to Carparison when my lease expires in a couple of years.
Thank you so much for your kind 5* review, we apologise that there was some minor issues but we are delighted that you are happy with our service, we know Cian will be over the moon to read your feedback! All the best, Jasmine
Average
Compared to other lease companies communication and timescales below par.
Thank you for your 3* feedback. I have reviewed your journey and can see you car was delivered in just 23 working days , from the point of the relevant paperwork being signed. I do apologise however for the 1 days interruption of your journey where there was a staff shortage for 24 hours and this caused a minor delay in an email being received, we pride ourselves on customer service and are always disappointed where we have caused bumps in an otherwise very smooth and timely journey. to your new vehicle which we know you'll love! Great choice!!
New car
Very professional
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. If we can help with anything in the future, please do get in touch. All the best, Courtney
Carparison excellent service.
Overall the process was easy with respect to Carparison. The only negative was the issues processing the order with WVFS this led to some delays. Carparison kept me informed at all times of the issues with regular updates of the issues beyond their control. Delivery of the car went smoothly and I am very pleased overall woth how simple this was as it was my first time leasing
Thank you for making the effort to leave this review. We're very sorry for the negative impact that the VWFS delays had on your order, however we really appreciate you taking the time to recognise this delay was out of our control. I'm so glad your car is now finally with you, and we hope it's treating you well! If you need anything in the future, please let us know. Best wishes, Lauren.
👍Good service
Quite prompt. Clear service.
Thank you for your 4* feedback. I'm glad to see that the service received from the team was nice and clear, I have reviewed your journey and can see from point of signed order to delivery was only 18 days! We always look to deliver within the agreed timeline set by our dealer partners. We wish you many happy journeys in your new car :-)