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4.8/5
Independent Feedback based on 1997 verified reviews.
Amazing
Absolutely brilliant and Amazing. I was informed every bit of the way from start to delivery of the vehicle. It was hassel free and convinient
Thank you so much for your feedback, we really appreciate your kind words. We are so pleased you enjoyed your leasing experience with us and hope you are enjoying your new vehicle. Best wishes, Helen
Excellent price and customer service
Every person we had dealings with from start to finish were extremely helpful, efficient and professional. They answered all our questions clearly and promptly. The price of our lease car was the best price out there. We would definitely recommend using CARPARISON and would do so again if we decided to renew our lease and the car and price was right again.
Thank you very much for your kind review, we're so pleased that you had a such a positive experience! We hope you enjoy your new vehicle and we're here to help if you need us. Best wishes, Jasmine
Great Service but tainted by poor third party involvement
The selection, order process, documentation is very good, they helped with choice & explained everything very well. However what let them down was delivery which is handled by a third party, firstly there was no charging cable supplied that was suitable (they supplied one with a 3 pin plug attached - we have a home charger, which we advised them about) & secondly the delivery driver came by himself & the first we knew that he needed a lift to a station is when he asked for a lift... we live 30 mins away from a station & have no public buses close!!!
Thank you so much for your response, Tim. We are so sorry that your delivery has tarnished your new car experience. It is not your responsibility to ensure the onward travel of your delivery driver. We are therefore investigating this with our third party as a priority and will update you via email when we have their response. We will also look into the charger cable supply with the manufacturer and confirm the same. Thank you for raising these issues and we will come back to you as soon as we can! Best wishes, Sarah
Right car, right price
The right car at the right price. Quick delivery, great communication throughout the whole process
Thank you so much for your feedback Mark, it means a lot to us! We are so happy that you are happy and hope to work with you again in the future.
Hyundai tucson PHEV
Good company, helpful staff, good deals
Hi Sergejs, we're so grateful for your lovely review! Thank you for taking the time to leave this - if you need anything in the future, please do get in touch. Best wishes, Lauren.
I have been kept well informed through the process and service has been good.
Hi John - thank you for your feedback, it's so great to receive such a lovely review. I hope the car is treating you well! If you need anything in the future, you know where to find us! All the best, Lauren.
I found Clare extremely helpful and flexible in sourcing my chosen vehicle
Would recommend. Good deal and very helpful team . They worked hard to source my chosen car and colour as quickly as possible.
Thank you so much for leaving us this review, your kind words are much appreciated and I know that Clare will be thrilled to hear your feedback! If we can help with anything in the future, please do get in touch.
Fantastic service
On delivery my car had a minor fault - the delivery driver took it back to the dealer to mend The staff were very sympathetic and apologetic although is wasn’t their fault. A rental car arrived to tide me over without me having to ask for it. The staff have been very friendly from my first contact with Ben through to the organisational skills of Jasmine. I felt that I could trust them.
Thank you for your kind review, Patricia! We are extremely sorry that there was a fault on delivery but we are glad that it was resolved quickly. We hope you continue to enjoy your new vehicle! Best wishes, Jasmine
Excellent experience
Great communication and ease of use on website. Previously used carparison and was happy to use again
Good Afternoon - we’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best wishes, Courtney
Very professional
Well informed
Kept well informed every step of the way
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. Best wishes, Jasmine
Good service to a point
They were communicative leading up to the finance agreement. However, I didn’t have any further information until the day before delivery, which meant I didn’t have a registration number to organise insurance in advance. Also, the car arrived with a significant scrape on one of the wheels and marks on the interior seating, so wasn’t to the standard I had expected.
Good afternoon and thank you very much for your valuable feedback. We’ve taken the opportunity to review your file to investigate what has gone wrong. We can see that we confirmed the delivery date and registration number around a month before your delivery took place via email. I apologise if this didn’t reach you as it would have provided all the information you would have required to insure your car and also contained tips on checking your car on arrival and a link to our FAQs. We’re also sorry to hear that your car didn’t arrive in the pristine condition that we would expect it to. As your delivery only took place a couple of days ago we have only just received a copy of your delivery note and can see the scrape on the wheel is mentioned. If you could kindly send photos of the damage in question to your agent we will raise this with the dealer on your behalf for a resolution. We are sorry your experience was less than perfect and thank you for raising your concerns. Best wishes, The Carparison Team
Excellent..seamless..
Excellent service.. Was kept updated at all times That's all
Hi Michael, thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. All the best, Courtney
Problem with delivery was resolved to my satisfavtion.
I had some problems with the delivery. The car was 9 days late. as there was damage to the car. It took quite a few emails to resolve it. It was quite stressful as my previous lease car had been returned and and I can't manage without a car. It was sorted out when a courtesy car was sent. The staff I dealt with were very helpful and were caught in the middle. I am delighted with the car.
Superb! Highly recommended
Superb from start to finish. Simple, easy to use quote tool, easily the best I've used. Communication throughout was excellent and the team really do know their stuff. Big thanks to Sam for all his help. Car was delivered to home and everything was smooth on day of delivery. I would use Carparison again and highly recommended them.
Thank you so much for taking the time to leave such an excellent review Greig, the team are thrilled with your kind words. We'll be on hand and able to assist you with any queries you have in the future, so please do get in touch when you need us. Best wishes, Lauren.
Excellent service, found me the car I wanted at a price I wanted to pay, stayed in contact throughout the whole process
Good Afternoon - thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! Best Wishes, Courtney
Excellent service
Fantastic service from start to finish. I would definitely use Carparison again and will be recommending to friends and family.
Hi Hayley - thank you for leaving such a lovely review. We're so thrilled you had a good experience with us! If you need anything in the future, please do let me know. Best wishes, Lauren.
1st Class Car Leasing Service
I recently had the pleasure of leasing a car from Carparison, and I couldn't be happier with the experience, especially when it comes to their exceptional customer service! Steve & Lauren's support has been outstanding. Any concerns or inquiries I've had were promptly addressed, and they've continued to provide excellent assistance post-leasing
Hi Liam, thank you so much for leaving such an excellent review. It really is great to hear you had a good experience with us, we work really hard to ensure our customers have a good experience with us. We hope the car is treating you well. All the best, Lauren.
Best service ever
Carparison’s team are very friendly, professional and caring. They helped me find a new car lease very quickly, supported me every step of the way and were very responsive via emails.
Hi Nataliia, thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! If you need anything in the future, please do get in touch. All the best, Lauren.
Great team and great service
The team at Caparison were amazing from start to finish. I was called back less than 30 minutes after placing my order, the process was clearly explained and I was told it would be confirmed within the next 24 hours. I ordered a Tesla Model Y for the best price I could find on the net, at least £20 per month cheaper than anywhere else. I was told I was just a little late for the allocations they had in stock but if a cancellation came through I would be first to receive that car. Sure enough I was called the next morning and the team had secured me the exact car I wanted. I was kept informed all the way through and a little over 4 weeks later I took delivery. They were flexible in holding my order until I was ready, which helped with returning my previous lease and not having 2 cars on the insurance. I would highly recommend!
Thank you so much for your kind review, Andrew! We are so glad to have found you a great deal and we really hope you continue to enjoy your new vehicle. If we can help with anything in the future, please do get in touch. Happy driving!